Whether you have a question, found a bug, want to suggest a new feature, or need help using Get ID Ready, feel free to get in touch.
What to Include
To help us assist you more quickly, please include:
- The country and document type you were using (if applicable)
- A brief description of the issue or question
- Your browser and operating system
- Screenshots, if available
For your privacy, please do not send passport photos, ID photos, or other personal documents by email unless we specifically ask for them.
Response Time
We aim to reply to all inquiries within 1–3 business days.
Response times may be slightly longer during weekends or public holidays.
Feedback & Feature Requests
We welcome suggestions for improving Get ID Ready. If you have ideas for supporting additional countries, document types, or new features, we'd be happy to hear from you. Your feedback helps us make the Service better for everyone.
Report a Bug
If you've found a bug, please include as much information as possible, such as:
- What you were trying to do
- What happened instead
- The page where the issue occurred
- Your browser and operating system
Screenshots are always helpful.
Privacy
Protecting your privacy is important to us. Whenever technically possible, photo processing takes place directly in your browser. If you contact us by email, please avoid sending sensitive personal information unless it is necessary to resolve your request.
For more information, please see our Privacy Policy.